This privacy policy sets out how Hedgerow Harvest operating this web site (www.hedgerow-harvest.com) will store and use information relating to you.
Whether you are booking course places or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at info@hedgerow-harvest.com.
For all our services, the data controller is Hedgerow Harvest .
How we use your information - web site visitors
When you visit our website, we will collect the following information:
Type of information | Why we need it |
---|---|
Your device IP address | To protect our website from fraud or malicious software |
The device you are using to access our website (operating system, screen resolution, browser type) | To improve your shopping experience by displaying our website in the best way for your device |
We use the above data for our own internal analysis to help us better understand how our visitors use our website. We do this to provide you with a better experience.
How we use your information - customers
Type of information | Why we need it |
---|---|
Name and contact details / order note | To deliver your orders To send you service information relating to your orders At your request, to let you know when an item is back in stock To send you marketing emails (only if you've opted-in) For fraud prevention |
Payment details | To take payment and give refunds where necessary For fraud prevention |
Our entire payment pages are outsourced to a PCI DSS compliant third party (PayPal). We never have access to, or the ability to control, any card / payment data.
Once you have placed an order with us, we’ll keep hold of the following information:
Type of information | Why we need it |
---|---|
Your purchase history, browsing history and saved items | To fulfil your orders, provide customer service and handle returns To send you marketing emails (only if you've opted-in) |
Your contact history with us | To provide you with customer service and support |
If you have booked places on one of our events we will also ask you for the following information:
Type of information | Why we need it |
---|---|
A mobile phone number | In case we need to contact you very shortly before the event. |
Dietary requirements | So we can accommodate your refreshments and lunch requirements. |
Allergies / health conditions we should be aware of | In case you are taken ill during the event. |
Emergency contact name and number | So we know who to contact if you have an accident while you are attending the event. |
We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.
Sharing your information
Email marketing
Hedgerow Harvest is committed to ensuring that your privacy is protected. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You can opt-out of receiving marketing emails from us at any time by:
- Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
- Contacting us.
If you opt-out of receiving marketing emails, you will still receive important booking related information by email.
Cookies
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier as well as the site name. You can read more about cookies on the About Cookies website.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
How are cookies used?
Cookies do lots of different jobs, including letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Most websites you visit will use cookies to improve your user experience by enabling that website to “remember” you, either for the duration of your visit (using a “session cookie”) or for repeat visits (using a “persistent cookie”).
If a website doesn’t use cookies, it will think you are a visiting the website for the first time every time you move to a new page on the site – for example, when you enter your login details and move to another page the website won’t recognise you and it won’t be able to keep you logged in.
How do we use cookies?
We use cookies to improve your shopping experience by doing things like:
- Keeping your chosen products in your basket
- Analysing web page traffic so we can improve our web site.
- Remembering the way you like to view our website
We also use them to maintain the security of our website, determining if you are logged in user, visitor or a bot, as well as identifying repeat visitors and allowing country blocking.
Accepting or Declining Cookies
When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies if you prefer within your internet browser settings. This may prevent you from taking full advantage of the website. To learn how to disable cookies we suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Links to third party websites
The Hive
To help customers, our site includes lists of recommended foraging books. We do not sell them directly. If you click on the ‘Book’ button for any title, you are taken, in a new browser window, to the web site of Hive Books. None of your details are transferred to their web site. The link includes a referral code so they know which web site you came from. If you make a purchase on their site we earn a small commission.
Retaining your information
Type of information | How long we retain it and why. |
---|---|
Your name and email address if you have opted in to receive our newsletter. | Until you unsubscribe or are inactive (you do not open a newsletter for 2 years). So we can send you our newsletter. |
All information relating to your orders. | A minimum of 5 years as required by HM Revenue and Customs (HMRC). |
Accounts | 3 years after ceasing to be active (placing an order). |
All information relating to cancelled orders. | 7 days |
We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.
Your rights
- The right to be informed about how we use your information
- The right to access any information we hold about you
- The right to correct any inaccurate information that we hold about you
- The right to request that we delete information that we hold about you
- The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
- The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
- The right to object to, and opt-out of our email marketing at any time
We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.
Changes to our Privacy Policy
If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.
How to contact us
- Have any questions about how we collect and use your information
- Would like a copy of the information we hold about you
- Would like to update or remove any of the information we hold for you
- Would like to exercise any of your rights explained above
You can either email us at info@hedgerow-harvest.com, or write to us at:
Data Protection Officer
Hedgerow Harvest
Donovan Atyeo
Unit 4 Hounsell Building
North Mills Trading Estate
Bridport
Dorset
DT6 3BE
United Kingdom
This privacy policy was last updated on 7th October 2020.